Privacy Policy
This Privacy Policy explains what personal information Smarapop Market may collect, how we use it, why we process it and what privacy rights customers may have.
Your privacy matters to us.
Smarapop Market operates the website available at https://smarapop.com/. We respect your privacy and aim to handle personal information in a fair, transparent and secure way.
For the purposes of this Privacy Policy, Smarapop Market may act as the data controller for personal information collected through the website, customer orders, account features, contact forms and support communications.
If you have questions about privacy or want to exercise a privacy right, you can contact us using the details provided in this policy.
What personal data may be processed.
The information we collect depends on how you use the website. We may collect information directly from you, automatically from your device or from service providers involved in orders, payments, delivery and website operations.
| Category | Examples | Why it may be needed |
|---|---|---|
| Identity data | Name, username, account details. | To identify you as a customer and manage your account or order. |
| Contact data | Email address, phone number, WhatsApp contact, delivery address. | To communicate with you, deliver orders and provide support. |
| Order data | Products purchased, order number, returns, refunds, delivery details. | To process purchases, returns and customer service requests. |
| Payment data | Payment confirmation and transaction references. Full card data is normally handled by payment providers. | To confirm payment, prevent fraud and manage refunds. |
| Technical data | IP address, browser type, device information, cookie identifiers, website logs. | To keep the website secure, functional and improved. |
| Communication data | Messages sent through forms, email, WhatsApp or support channels. | To reply to questions and keep a record of support history. |
Purpose and legal basis.
We use personal data only where we have a reason to do so. Depending on the situation, the legal basis may include performance of a contract, compliance with a legal obligation, legitimate interests, consent or protection of legal claims.
- To process orders: creating orders, taking payments, arranging delivery, confirming purchases and issuing invoices where applicable.
- To provide customer support: answering product questions, order enquiries, delivery issues, return requests and refund updates.
- To manage returns and refunds: verifying order information, handling return requests and processing refunds.
- To improve the website: analysing performance, fixing bugs, protecting against abuse and improving usability.
- To send service messages: order confirmations, delivery updates, account messages and important policy notices.
- To send marketing where allowed: newsletters, offers or updates only where we have the appropriate permission or legal basis.
- To comply with legal obligations: accounting, tax, consumer protection, fraud prevention and legal compliance.
How website technology may be used.
Our website may use cookies and similar technologies to make the store work, remember cart or account settings, improve security, measure website performance and understand how customers interact with the website.
Some cookies may be essential for checkout, security or website functionality. Other cookies, such as analytics or marketing cookies, may depend on your consent where required by law.
You can control cookies through your browser settings and, where available, through the website cookie settings. Blocking some cookies may affect website functionality, including cart, checkout and login features.
Who may receive your information.
We do not sell personal information. However, we may share limited personal data with trusted providers where needed to operate the store, fulfil orders, provide customer support and comply with legal requirements.
- Payment providers for secure payment processing and refund management.
- Delivery and logistics providers to deliver orders and handle shipment updates.
- Website hosting and IT providers to operate, secure and maintain the website.
- Email, communication and customer support tools to send messages and respond to enquiries.
- Analytics providers where used to understand website performance and improve the customer experience.
- Professional advisers or authorities where required for legal, tax, accounting, fraud prevention or compliance purposes.
Where providers process personal data on our behalf, we expect them to protect it and use it only for the agreed purpose.
Data processing outside your country.
Some service providers may process data in countries outside your country of residence. Where this happens, we aim to use appropriate safeguards required by applicable data protection law, such as contractual protections or other approved transfer mechanisms.
How long we keep information.
We keep personal information only for as long as needed for the purpose it was collected, including to process orders, provide customer support, manage returns, comply with accounting or tax obligations, prevent fraud and resolve disputes.
Retention periods may vary depending on the type of information, legal obligations and whether there is an active order, support request, complaint or legal requirement.
Control over your personal information.
Depending on your location and applicable law, you may have rights over your personal data. These may include the right to access your data, request correction, request deletion, restrict processing, object to processing, request portability and withdraw consent where processing is based on consent.
Some rights may be limited where we must keep information for legal, tax, accounting, fraud prevention or dispute resolution reasons. We may need to verify your identity before responding to a request.
How we protect information.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No website or online transmission can be guaranteed to be completely secure, but we take privacy and security seriously.
Use by minors.
Smarapop Market is not intended for children who are too young to make purchases or provide valid consent under applicable law. If we learn that personal information has been provided by a child without appropriate permission, we may delete it.
Privacy questions and requests.
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us using the details below.
- Website: https://smarapop.com/
- WhatsApp: +49 155 69066817
- Postal/returns address: 76879 Hochstadt, Kirchgasse 10
Privacy Policy FAQ
Do you sell customer data?
No. Smarapop Market does not sell customer personal information.
Why do you need my address?
Your address may be needed to deliver products, manage orders, handle returns and comply with accounting or legal obligations.
Can I ask for my data to be deleted?
You may request deletion where applicable, but some information may need to be kept for legal, tax, accounting, fraud prevention or dispute reasons.
Have a privacy question?
Contact Smarapop Market and include enough details for us to identify your account or order.
Contact on WhatsApp